Pandora, a global jewellery retailer, is in its fourth year of digital transformation, as outlined by chief digital officer David Walmsley.
The company is adopting agentic AI to improve customer experiences and operational efficiency, alongside a major overhaul of its ERP infrastructure to streamline processes.
This transformation aims to maintain competitiveness in the UK’s retail market, where digital innovation is critical.
The use of AI and ERP systems reflects broader trends in the UK tech sector, particularly in retail, where businesses seek to enhance customer engagement and reduce costs.
For UK consumers, this could mean improved shopping experiences and potentially lower prices.
The initiative may also influence other UK retailers to adopt similar technologies, impacting job roles and prompting discussions on ethical AI use under UK data protection regulations.
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