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Sarah Owen and Marie Buss, co-managing directors of Outcomes Star, argue that building relationships should be the foundation of public services, not rare exceptions like in Changing Futures.
They critique short-term targets pressuring staff, advocating for time, skills, and tools for listening and challenging.
Examples show relational support changes lives, calling for redesigning support, funding, and practice.
The editorial highlights power in relationships versus disconnected services.
This approach applies to housing, health, jobcentres, and children's services.
The piece urges making relational support the norm to improve outcomes across sectors.
2025-09-11 19:03:00



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