Premier Inn 'lock down' part of Manchester Airport hotel after woman's 'disgusting' discovery

Premier Inn were forced to lock down part of its Manchester Airport hotel after a guest discovered bedbugs crawling out of her pillowcase. Ellie Davina, 22, from Bradford, checked into the Premier Inn on Runger Lane North for one night on Wednesday June 17 before her flight to Tenerife the following day.

The self-employed jeweller lay on the double bed for a couple of hours while her friend slept in the single bed. After getting up to use the bathroom and using her phone's torch to find her way back to bed, Ellie was disgusted to find bed bugs crawling out of the pillow case. "When I was coming back from the toilet I noticed a bed bug crawling across my pillow. I looked further and the more I looked the more I found. As soon as I'd seen one there was another and another and another. I pulled the duvet back and they were absolutely everywhere - they were crawling out of the pillow cases," she said.

Ellie claims there were at least 10 bed bugs lurking on the bedding, some as large as her fingernail. "There were about four in the seam of this pillow case I'd had my head laid there. These bed bugs were absolutely huge, one of them was the same size as my fingernail. There were a good 10 and they were all massive - there were about eight big ones and the rest were like little babies," she added.

Disgusted by the discovery, Ellie stormed down to reception where she was offered a complimentary breakfast and a refund of £77. After sitting in reception for more than an hour, she was moved to another room but claims she sat on the edge of the bed unable to sleep until checkout. She also suspects a lump on her leg was a bed bug bite.

Ellie has since submitted a formal complaint but claims she has not yet received her refund and vows never to book with the hotel chain again. Premier Inn apologised for the "extremely rare incident" and said housekeeping teams are trained to look for bedbugs. When a report is made, the room is immediately locked down as well as surrounding rooms. The chain confirmed a refund had been processed.